Job Description
Routing switching wireless, ACI / SDWAN / DNAC
Cisco Professional along with hands on ACI / SDWAN / DNAC, Routing / Switching and Wireless, Understanding of License portal, API and Digital Wallet
Maintains the support process and ensures that requests for support are handled according to the procedures.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unres...
Cisco Professional along with hands on ACI / SDWAN / DNAC, Routing / Switching and Wireless, Understanding of License portal, API and Digital Wallet
Maintains the support process and ensures that requests for support are handled according to the procedures.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unres...
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