Job Description
Job Title : Technical Support Engineer
Experience : 3-5 years
Responsibilities :
- Good understanding and experience of monitoring tool (such as HPE OpsRamp, SolarWinds, Manage Engine)
- Good understanding and experience on ITSM tool (such as Ivanti, Manage Engine, BMC, Service Now)
- Provide timely response to all Incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitoring Windows server backup and inform in case of any failures.
- OS and Patch Management knowledge & underst...
Experience : 3-5 years
Responsibilities :
- Good understanding and experience of monitoring tool (such as HPE OpsRamp, SolarWinds, Manage Engine)
- Good understanding and experience on ITSM tool (such as Ivanti, Manage Engine, BMC, Service Now)
- Provide timely response to all Incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitoring Windows server backup and inform in case of any failures.
- OS and Patch Management knowledge & underst...
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