Network Support Engineer – L1

Job Description

The Network Support Engineer – L1 will be responsible for providing first-level support for network and voice infrastructure. The role includes monitoring, basic configuration, troubleshooting, and hands & feet support for network and telecom devices under the guidance of remote senior engineers. The candidate must possess a foundational understanding of networking technologies, ITIL processes, and documentation practices.

Key Responsibilities

• Network Monitoring & Alert Management
  • Monitor network and telecom infrastructure using the deployed Network Management System (NMS).
  • Log, track, and elevate alerts as per defined SLAs.
  • Perform basic diagnosis to identify potential service-impacting issues.
• First-Level Network Support
  • Provide L1 support for network devices including Routers, Switches, Firewalls, Wireless Controllers & Access Points, and Exchanges.
  • Per...