Network Support Engineer – L2

Job Description:

We are looking for a Network Support Engineer (L2) with hands-on experience in enterprise network environments. The candidate will be responsible for troubleshooting, configuring, and managing network infrastructure for a major client.

Key Responsibilities:

• Troubleshoot, configure, and manage firewalls such as FortiGate and Palo Alto.
  

• Handle configuration, management, and troubleshooting of Cisco Catalyst and Nexus series switches.
  

• Manage and troubleshoot Cisco WLAN Controllers.
  

• Support and troubleshoot IPSec VPN technologies, including DMVPN and FlexVPN (good to have).
  

• Ensure smooth operation and availability of the client’s end-to-end network infrastructure.
  

• Provide L2-level support and coordinate with L3 teams when required.
  

Technical Skills Required:

• Strong understanding of networking fundamentals: OSI Model, TCP/IP
  

• Hands-on knowledge of DNS, DHCP, IP addressing, ARP, ICMP, TCP, UDP, SNMP
  

• Excellent troubleshooting and problem-solving skills.
  

• Experience handling enterprise or large-scale client networks.
  

Preferred Skills:

• Exposure to multiple VPN technologies
  

• Experience supporting critical client environments