Job Description

Network Support Specialist (NOC)/specialist reseau

The Network Support Specialist (NOC)/specialist reseau is responsible for all aspects of telecom/technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance/customer support and activities.


Qualifications

  • Minimum 2 years of NOC related experience

  • Experience working in the telecom industry is preferred.

    • Specific Competencies

  • Must possess a high level of customer service skills.

  • Must be fluent in both French and English

  • CCNA/CCNP certification is an asset

  • Proven ability to work independently and meet aggressive deadlines.

  • Troubleshoot and identify customer LAN issues, including WIFI configuration

  • Configure and troubleshoot customer facing Cisco network infrastructure

  • Working knowledge and experience wi...

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