Job Description

Talascend is currently seeking a Network Support / VOIP Technician for a W-2 contract located in Kings Point, New York.


RESPONSIBILITIES:
  • Knowledge of Cisco call manager and Cisco Unity VM.
  • Program and trouble shoot VOIP phone and telecom issues.
  • Administer licensing and users on call Manager.
  • Help manage physical connections coming in from ISP for demarc, fiber, POTS, Fax lines.
  • Perform network cable pulls and install network drops.
  • Work with the network team in resolving network, wireless and VoIP issues.
  • Resolve trouble tickets with Help-Desk team with end to end resolution.
  • Maintain and support tributary equipment belonging to USMMA.
  • Basic physical layer troubleshooting for Network Switches and fiber connections.
  • Support Wireless access points and WAP installations.
  • Perform other duties that can arise in support of USMMA.

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