Network System Engineer

Job Description

Qualifications: 

– IT experience with the Voice platforms a plus/IP PBX systems: Avaya, Cisco.

– Experience in VOIP networking is an advantage.

– Ability to work on projects from planning to implementing mid-level to high-level projects

– Great troubleshooting skills on workstations, networks and servers

– Ability to work independently on Remote Infrastructure Management and direct a team of technicians

– Ability to work with team to provide solutions for problems brought Level I and Level II technicians

– 1+ years of experience working on Microsoft Server platforms

– Experience in configuring, servicing and modifying MS Windows XP/Vista/7/8, Server 2003/2008/2012, SBS 2003/2008/2012 and Exchange 2003/2007/2010/2013, Microsoft SQL Server Administration.

– Experience in managing industry leading Firewall, Security devices, backup and recovery tools

– Strong oral and written communication skills

– MCSE Certified, Active CCNA a plus

– Extensive knowledge of WAN, LAN and WLAN networking

– Experience with configuring VPN

– Knowledge in setting up and maintaining Windows Domains, GPOs and Active Directory management

– Experience helping to identify and resolve trouble spots within networks – Strong project scope development experience. Ability to identify and create project plans with estimated hours and defined equipment.

– Previous experience working for a managed services IT firm a plus

some of the core responsibilities will be:

– To provide implementation and supporting operations consisting of all business critical systems of various business functions. Networking, Microsoft Products, Firewall Management and Backup and Recovery Services etc.

– To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer’s services, including updates to the knowledge base.

– Demonstrate the ability to work independently within a fast paced environment – Participate in Project Work as required for Network Services.

– To Provide ownership of complex Incident and Problem cases per ITIL guidelines including process execution & documentation, policy formation. Knowledge of ticketing tools will be an added advantage. – Analyzing the problems and implementing the required corrective actions, meeting SLA requirements.

– Team review and implementing the necessary automation tools.

– Co-ordination with upstream providers for internet routing/network congestion related issues.

– Create, maintain and follow policies to improve internal services

– Metrics management, reporting and improvements.

– Deep understanding of firewall administration, intrusion detection and virus protection systems

– Analysis and research of security alerts Qualification

– Good understanding of Patch Management, Recovery Services environment.

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