Network Technician - Intermediate

<p><b>Roles/Responsibilities:</b> </p> <ul> <li>Help Desk & Ticket Management</li> </ul> <ul> <li>Respond to and resolve help desk tickets related to:</li> </ul> <ul> <li>Respond to Wired and wireless network issues</li> <li>Network account onboarding and offboarding via custom scripts</li> <li>Infrastructure-related incidents</li> </ul> <ul> <li>On-Call Support Rotation</li> </ul> <ul> <li>Level 1 Support: On-call every 3 weeks for critical site support (Network</li> <li>outages)</li> <li>Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated</li> <li>issues at critical sites</li> </ul> <ul> <li>Infrastructure Projects</li> </ul> <ul> <li>Assist in network rollouts, upgrades, and cleanup efforts</li> <li>Part...