Job Description

Overview

The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

Responsibilities

  • Respond to and resolve help desk tickets related to:
    • Respond to Wired and wireless network issues
    • Network account onboarding and offboarding via custom scripts
    • Infrastructure-related incidents
  • On-Call Support Rotation
    • Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
    • Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
  • Infrastructure Projects
    • Assist in network rollou...

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