Network Telecommunications Engineer

We're seeking an inquisitive and motivated First Line Support Engineer to join our expanding support team at Wakefield. You'll play a pivotal role as the first point of contact for customer issues across hosted telephony products (Zoom, Horizon, Webex, etc.) and broadband services. This is a growth role: we welcome those eager to learn, progress, and take ownership.

We're pushing into Cloud focussed Unified Communications technologies, there's loads of opportunity to learn new technologies as well as be the subject matter expert for the team.

There's great progression here, the current job holder has been promoted and we're always looking for reasons to help our engineers grow their careers.

Role Highlights:

• Be the first point of contact for a range of technical queries related to hosted telecoms and broadband services (including Zoom, Horizon, Webex, etc.)
• Take ownership of tickets from start to finish—investigating and resolving issues whe...