Job Description

Skills:
Avaya IP Telephony, Cisco Unified Communications, IP Telephony, cisco IPT, CUCM, Cisco Jabber, Webex, VoIP Solutions,

The L2 Network Voice/IP Telephony Engineer will be responsible for the design, implementation, troubleshooting, and maintenance of enterprise-level Voice over IP (VoIP), Unified Communications (UC), and telephony solutions. including Cisco Jabber, Webex, MRA, and Recording Servers. The role requires deep expertise in Cisco Call Manager, SIP, H.323, VoIP protocols, and contact center solutions to ensure high availability, performance, and security of voice networks.

Qualification

Bachelors degree in computer science, Telecommunications, or related field.

Certifications

CCNA Voice/CCNP Collaboration

Microsoft Teams Voice Certification

Avaya, Genesys, or other VoIP certifications

ITIL Foundation

Experience

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