Job Description
Job Title:Senior Technical Support Engineer- Network Voice Engineer
Certification :
- CCNA Voice/CCNP Collaboration
- Microsoft Teams Voice Certification
- Avaya, Genesys, or other VoIP certifications
- ITIL Foundation
Experience:6 to 8 +years
Education:Bachelors degree in computer science, Telecommunications, or related field.
Responsibilities:
- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
- Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
- Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
- Troubleshooting & Support (L2/L3):
- Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
- Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
- Provide L2 escalation support for voice-related incidents and outages.
- Monitorin...
Certification :
- CCNA Voice/CCNP Collaboration
- Microsoft Teams Voice Certification
- Avaya, Genesys, or other VoIP certifications
- ITIL Foundation
Experience:6 to 8 +years
Education:Bachelors degree in computer science, Telecommunications, or related field.
Responsibilities:
- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
- Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
- Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
- Troubleshooting & Support (L2/L3):
- Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
- Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
- Provide L2 escalation support for voice-related incidents and outages.
- Monitorin...
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