Job Description

Type: Full Time

Location: USA

SUMMARY OF POSITION:

  • Reporting to the Manager of IT Infrastructure and Operations, this position has primary responsibility for the engineering, maintenance and support of Cisco Unified Communications (Cisco Call Manager / Cisco Unified Communications Manager –CUCM, Cisco Unity, UCCX) solutions.
  • The position will also have primary responsibility for the cloud iWAN, Cisco firewalls, routers and switches, Finesse, VPN and the InContact call recording system as well as technical oversight of third party Internet and iWAN service providers.
  • The position will also act as backup to the Network Engineer for LAN infrastructures and operations and Systems Administration including: data center hardware, storage and data protection solutions, Exchange and O365, Microsoft and VMware platform support.

    • KEY RESPONSIBILITIES AND DUTIES:

  • Maintains primary responsibility and technical oversight for the en...

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