Network/Operations - Technical Support I

Responsibilities

Department Description:

• Oracle University Global Business Solutions is tasked with enabling the delivery of digital learning solutions for customers, partners, and employees -- a single global Web presence for Oracle University with integrated registration and payment systems and a comprehensive and integrated repository of courseware and customer data.
• Brief Posting Description:
• Online Learning Support Engineer will assist in the responsibility for the daily operation of the Learning Management System (LMS) environment at both an organizational and systems-specific level. This position reports directly to the Learning Support Manager.
• Detailed Description:
• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Digital Learning products and services. As a primary point of cont...