New Business Associate

Overview

The New Business Associate is accountable to provide excellent customer service by processing all aspects of life insurance applications from case set-up to policy contract issue and settlement, within established service standards. Producing high quality work is essential to this position. This position is the first line of customer service for BMO Insurance. The incumbent must display a strong sense of professionalism as well as superior customer service skills to ensure the best possible experience for our clients.

Responsibilities

• Process life insurance applications for Advisor distribution channel in an efficient manner to meet service level standards for New Business
• Issue and settle policy contracts in an efficient manner to meet service and quality level standards
• Address customer services issues according to established parameters, escalating as required to the Manager, New Business for resolution. Demonstr...