New Sydney, Melbourne Sydney, Melbourne Account Manager

The Opportunity
We’re seeking a dynamic Account Manager to:

• Lead Strategic Relationships: Nuture, manage and grow partnerships with our growth clients, delivering transformational solutions that make a real impact
• Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales targets
• Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market
• Drive exceptional Customer Experience – deliver best-in-class Account Management to ensure high client sentiment and value

Why Join Fusion5?

• Our value: we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
• Our credibility: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
• Our approach: is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
• Our Account Management team: we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
• Our ‘Promise to you’: includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.

About You:

You’re a relationship builder, a trusted advisor, and a growth driver. You thrive on connecting with clients, spotting opportunities, and delivering smart solutions that make a real impact. You’re proactive, persuasive, and always focused on results.

What You’ll Do:

• Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and the client. Build and maintain your own strong relationships with client’s key stakeholders.
• Present customers with value and insights, challenging them to achieve their goals.
• Develop and execute account plans, aligning with customer goals and industry trends.
• Promote awareness and adoption of Fusion5 offerings, driving cross-sell and demand generation across multiple pillars.
• Secure revenue streams and achieve year-on-year growth, meeting account management KPIs and sales targets, whilst capitalising on cross-sell opportunities.
• Act as the escalation point for major customer issues, ensuring positive outcomes.
• Collaborate with consulting and practice teams to develop statements of work and new service engagements.
• Maintain accurate and up-to-date customer records and forecasting in CRM.
• Adhere to company policies and procedures, taking ownership of proposals, tenders, and contracts.

What You’ll Bring:

• 3 - 5+ years’ experience in account management and solution selling, ideally in ERP or CRM solutions.
• Selling experience in Data, AI, Managed Services, Commerce and/or Transformation Advisory would also be favourable.
• Account Management experience in the logistics, manufacturing and retail sectors will also be highly regarded.
• Strong commercial acumen with a proven record of revenue growth, client retention, and account development.
• Ability to influence, negotiate, and engage with both technical and non-technical stakeholders.
• Skilled in managing multiple clients and priorities with a structured, proactive approach.
• Possess excellent communication skills (both written and interpersonal) with a professional consultative approach.
• Thrive on identifying potential solutions to business problems, developing and implementing sales strategies, and delivering top quality account management service.
• Be energetic, driven and tenacious with a natural desire to achieve in a competitive climate.
• Strong CRM hygiene.

Ready to take your career to the next level? Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.

Apply for this job in Sydney

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Great outcomes start with great conversations