Job Description
Job Title: End User Computing Analytics (Nexthink Engineer)
Location: Bangalore, Pune, Mumbai and Chennai
Proactive Hardware & Software troubleshooting on End User Devices
Analysis of trends and recording current health status of end user devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered.
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assisting in deployment scenarios
Perform ongoing maintenance, check the platform availability
Maintaining customer specific EUCA documentation updated ...
Location: Bangalore, Pune, Mumbai and Chennai
Proactive Hardware & Software troubleshooting on End User Devices
Analysis of trends and recording current health status of end user devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered.
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assisting in deployment scenarios
Perform ongoing maintenance, check the platform availability
Maintaining customer specific EUCA documentation updated ...
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