Job Description
Responsibilities
Platform Ownership & Architecture:
Design, implement, and evolve Nexthink architecture (cloud), including Collectors, data schema, flows, and multi‑region rollout patterns.
Define integration specs and complete secure integrations with ServiceNow, Intune/SCCM, Active Directory, and related telemetry pipelines.
Build, Automation & Operations:
Develop and maintain custom dashboards, investigations, campaigns, and auto/self‑healing scripts triggered by Nexthink to remediate common endpoint issues.
Establish data quality checks, endpoint coverage, and performance baselines; ensure telemetry flows from Windows/macOS endpoints per security and network design.
Operationalize change through SIT/UAT, cutover runbooks, and hypercare, with clear exit criteria and KPIs.
Experience Measurement & XLA Governance:
Configure HappySignals journeys and survey campaigns; map signals to IT services and personas; ingest results into EX dashboards for continuous im...
Platform Ownership & Architecture:
Design, implement, and evolve Nexthink architecture (cloud), including Collectors, data schema, flows, and multi‑region rollout patterns.
Define integration specs and complete secure integrations with ServiceNow, Intune/SCCM, Active Directory, and related telemetry pipelines.
Build, Automation & Operations:
Develop and maintain custom dashboards, investigations, campaigns, and auto/self‑healing scripts triggered by Nexthink to remediate common endpoint issues.
Establish data quality checks, endpoint coverage, and performance baselines; ensure telemetry flows from Windows/macOS endpoints per security and network design.
Operationalize change through SIT/UAT, cutover runbooks, and hypercare, with clear exit criteria and KPIs.
Experience Measurement & XLA Governance:
Configure HappySignals journeys and survey campaigns; map signals to IT services and personas; ingest results into EX dashboards for continuous im...
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