Job Description
**Overview**
GovCIO is currently hiring a Team Lead that will be apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This position will be within the United States and will be a full remote position.
**Responsibilities**
+ Master all aspects of User Roles and Use Cases for theEPA Next Generation Grant System. This includes KB articles, SOPs, and related training documentation.
+ Develop, prepare and present daily and weekly status reports to the customer on ticket counts, tickets resolved, performance metrics, and classifications and categories.
+ Develop strategies to tackle on-going issues and mitigate future issues.
+ Coordinate with Application Development team (ITED) and Infrastructure contractor (MAINES) on change planning, outage management, and incident and problem management.
+ Reports all activities and observations to the project manager and ...
GovCIO is currently hiring a Team Lead that will be apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This position will be within the United States and will be a full remote position.
**Responsibilities**
+ Master all aspects of User Roles and Use Cases for theEPA Next Generation Grant System. This includes KB articles, SOPs, and related training documentation.
+ Develop, prepare and present daily and weekly status reports to the customer on ticket counts, tickets resolved, performance metrics, and classifications and categories.
+ Develop strategies to tackle on-going issues and mitigate future issues.
+ Coordinate with Application Development team (ITED) and Infrastructure contractor (MAINES) on change planning, outage management, and incident and problem management.
+ Reports all activities and observations to the project manager and ...
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