Job Description
VARITE is looking for a qualified NICE CXone Developer located in Plano,TX.
WHAT DOES THE CLIENT?
A cloud-based company builds and delivers software, platforms, or services over the internet rather than on local servers. These companies use cloud infrastructure to provide scalable, secure, and always-available solutions that customers can access from anywhere.
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: NICE CXone Developer
Duration: 06 months contract
Location: 6565 Headquarters Dr, Plano, TX 75024
Pay Rate Range: $52.00/HR - $57.00/HR
HERE'S WHAT YOU’LL DO:
Job Description:
We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
WHAT YOU’LL NEED TO WIN:
Key Responsibilities:
Required Skills & Qualifications:
Preferred Skills:
If this opportunity interests you, please respond by clicking on Easy Apply.
Know someone who would be perfect for this role? Refer to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Thank you and have a great day!
WHAT DOES THE CLIENT?
A cloud-based company builds and delivers software, platforms, or services over the internet rather than on local servers. These companies use cloud infrastructure to provide scalable, secure, and always-available solutions that customers can access from anywhere.
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: NICE CXone Developer
Duration: 06 months contract
Location: 6565 Headquarters Dr, Plano, TX 75024
Pay Rate Range: $52.00/HR - $57.00/HR
HERE'S WHAT YOU’LL DO:
Job Description:
We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
WHAT YOU’LL NEED TO WIN:
Key Responsibilities:
- Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
- Build, test, and deploy CXone routing scripts, workflows, and automation processes.
- Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.
- Integration & API Work
- Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
- Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
- Platform Configuration
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
- Support workforce schedules, QM evaluations, and performance analytics.
- Maintenance & Support
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and ongoing optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
- Documentation & Best Practices
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability, and security.
Required Skills & Qualifications:
- 10-12+ years of hands-on experience with NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs, JavaScript, JSON, XML.
- Solid understanding of Omnichannel Contact Center operations.
- Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
Preferred Skills:
- Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS/Azure).
- Knowledge of VoIP, SIP, and telephony systems.
- Exposure to automation tools (PowerShell, Python, or RPA).
If this opportunity interests you, please respond by clicking on Easy Apply.
Know someone who would be perfect for this role? Refer to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Thank you and have a great day!
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