Job Description

Job Description: NICE CXone Senior Developer

Location: Remote
Employment Type:/Full-Time

Role Overview

We are seeking an experienced NICE CXone Senior Developer to design, develop, and support enterprise-level contact center solutions. This role requires strong hands-on expertise with NICE CXone IVR and bot development using Mpower Studio, along with experience migrating from Cisco UCCE/UCCX platforms. The ideal candidate will have a solid technical foundation, strong integration experience, and the ability to work cross-functionally in a remote environment.

Key Responsibilities

  • Design, develop, configure, and customize NICE CXone applications, including IVR and bot solutions using Mpower Studio.
  • Build and maintain integrations between NICE CXone and enterprise systems, such as CRM platforms, workforce management tools, and reporting solutions.
  • Lead and support migrations from Cisco UCCE/UCCX to NICE CXone, including translation of call flows and routing logic.
  • Develop and support CXone solutions using Studio, APIs, and scripting.
  • Translate Cisco call routing scripts and IVR designs into equivalent NICE CXone implementations.
  • Work with REST APIs, web services, JSON/XML for data integrations and system connectivity.
  • Develop automation scripts for platform provisioning and configuration.
  • Collaborate closely with infrastructure teams, QA, and Cisco/NICE vendor support.
  • Prepare and maintain technical documentation, migration guides, and code repositories.

    • Required Skills & Experience

  • Minimum 3+ years of experience in contact center technologies.
  • Strong experience with NICE CXone IVR and bot development, specifically using Mpower Studio.
  • Hands-on development experience with NICE CXone Studio, APIs, and scripting.
  • Solid understanding of Cisco UCCE/UCCX call flows and routing logic.
  • Proficiency in at least one programming language: JavaScript, Python, or .NET.
  • Experience working with RESTful APIs, web services, and data formats such as JSON and XML.
  • Strong problem-solving skills and ability to work independently in a remote setting.

    • Preferred Qualifications

  • Prior experience leading or supporting contact center platform migrations.
  • Familiarity with enterprise CRM and WFM integrations.
  • Experience working in large, complex contact center environments.
  • Excellent communication and documentation skills.

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