Job Description

Join to apply for the NICE inContact Engineer role at Unified Consultancy Services .

We are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in Dubai . This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.

Key Responsibilities

  • Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modules
  • Integrate NICE inContact with CRM platforms and third-party APIs
  • Handle scripting, call flow design, and customization using Studio tools
  • Perform troubleshooting, root cause analysis, and issue resolution
  • Monitor system performance and optimize workflows
  • Collaborate with internal teams and client-side stakeholders
  • Document configurations, processes, and t...

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