NICE Platform Administrator – Work From Home

NICE Platform Administrator – Work From Home

We are seeking a NICE Platform Administrator to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm’s business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Platform Administrator will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. This position is 100% Remote.

NICE Platform Administrator Responsibilities:

– Continuous improvement of IVR scripting in collaboration with operations team leadership.

– Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.

– NICE inContact platform administration: users, skills, points of co...