NICE Solutions Designer

NICE Solutions Designer, Chicago, IL

We are seeking a NICE Solutions Designer to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm’s business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Solutions Designer will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. Prefer candidates residing in the Chicago, IL or Orlando, FL area for a hybrid onsite/remote arrangement.

NICE Solutions Designer Responsibilities:

– Continuous improvement of IVR scripting in collaboration with operations team leadership.

– Developing and maintaining custom integrations to backend systems such as web services, databases, and reporting infrastructures.

– NICE inCont...