Job Description
ESSENTIAL FUNCTIONS
:
Balancing the accounts from day shift Welcome guests upon their arrival and assign rooms Manage front desk activity and handling guest check-ins and check-outs Inform customers about payment methods and verify that I.D. and payments method match Register guests collecting necessary information (like contact details and exact dates of their stay) Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests Respond to guest complaints in a timely and professional manner Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed Answering calls and queries related to potential booking Provide information about our hotel, available rooms, rates and amenities
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