Night Guest Service Agent

Your mission

Guest Service Agent at REMS 

Summary


The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders. 

Responsibilities

Guide our guests using our communication tools (PMS and phone calls).
Welcome the guests to the properties and assist them during their stay (check-in).
Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
Cover the reception of the guests in our office.
Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.


 

Conditions and Benefits

Location:...