Job Description
Total compensation for top performers: $70,000
Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!
In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.
What You’ll Do:
+ Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
+ Review scopes of work to guarantee quality assurance and maintain service standards.
+ Perform client site visits in the evenings ensuring compliance with policies and expectations.
+ Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
+ Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
+ Ensure proper use of approved cleaning tools and compliance with client procedures.
+ Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.
Schedule:
+ Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
+ Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.
If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!
Requirements
+ Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
+ Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
+ Communication: You excel at building relationships with clients and teams.
+ Innovation: A passion for continuous improvement and delivering exceptional service.
+ Education: High school diploma required; industry experience is a plus.
If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!
Benefits
+ Hourly $55,000-$65,000
+ Commission and bonus
+ 401k + 4% match
+ Mileage Reimbursement
+ Dental, medical, and vision benefits
+ Life insurance policy
+ 8 Paid Holidays + PTO
+ Company Cell Phone
+ Company iPad and iPhone
Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!
In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.
What You’ll Do:
+ Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
+ Review scopes of work to guarantee quality assurance and maintain service standards.
+ Perform client site visits in the evenings ensuring compliance with policies and expectations.
+ Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
+ Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
+ Ensure proper use of approved cleaning tools and compliance with client procedures.
+ Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.
Schedule:
+ Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
+ Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.
If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!
Requirements
+ Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
+ Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
+ Communication: You excel at building relationships with clients and teams.
+ Innovation: A passion for continuous improvement and delivering exceptional service.
+ Education: High school diploma required; industry experience is a plus.
If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!
Benefits
+ Hourly $55,000-$65,000
+ Commission and bonus
+ 401k + 4% match
+ Mileage Reimbursement
+ Dental, medical, and vision benefits
+ Life insurance policy
+ 8 Paid Holidays + PTO
+ Company Cell Phone
+ Company iPad and iPhone
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