Job Description

A leading BPO provider is seeking a Quality Assurance (QA) Analyst to enhance sales interactions and ensure compliance with standards. This role involves monitoring various sales channels, providing feedback to agents, and implementing process improvements. Candidates should have 1–3 years of QA experience, strong sales methodologies knowledge, and excellent analytical skills. Proficiency in QA tools and the ability to work night shifts in a fast-paced environment are essential.
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