Job Description

A fast-growing technology company is seeking a Senior Customer Success Analyst to manage night shift support for U.S.-based customers. This role involves acting as the primary contact for customer inquiries and managing requests end-to-end. The ideal candidate has 3+ years of experience in client-facing roles, is fluent in English, and possesses strong problem-solving abilities. This position offers the opportunity to impact customer satisfaction and service continuity in a dynamic startup environment.
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