Job Description
Email Support Representative – Job Description
Job Summary:
The Email Support Representative handles customer inquiries and concerns through email. This role focuses on providing accurate, timely, and professional responses while ensuring high customer satisfaction—no voice calls required.
Key Responsibilities:
Respond to customer inquiries via email in a timely and professional manner
Resolve issues related to accounts, billing, orders, or technical concerns (depending on account)
Provide clear, well-written solutions and instructions
Maintain accurate documentation of customer interactions
Follow standard operating procedures (SOPs) and quality guidelines
Meet productivity, quality, and turnaround time (TAT) targets
Escalate complex issues to higher support when necessary
Job Summary:
The Email Support Representative handles customer inquiries and concerns through email. This role focuses on providing accurate, timely, and professional responses while ensuring high customer satisfaction—no voice calls required.
Key Responsibilities:
Respond to customer inquiries via email in a timely and professional manner
Resolve issues related to accounts, billing, orders, or technical concerns (depending on account)
Provide clear, well-written solutions and instructions
Maintain accurate documentation of customer interactions
Follow standard operating procedures (SOPs) and quality guidelines
Meet productivity, quality, and turnaround time (TAT) targets
Escalate complex issues to higher support when necessary
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