Job Description

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #BetterBroadband to everyone Be Better, Join the Fastest

Responsibilities:

  • Provide Service Management to supervise the network system and continuously monitor alerts
  • Ensure the security of the company's network and monitor the performance of the business network
  • Coordinate with third-party providers to secure network products and services
  • Attend to tier 2 customer escalations and troubleshoot issues
  • Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) an...

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