Noc Engineer

Job Post :- NOC Engineer

Experience :- 1-5 years

Location :- Pune (Work form office)

Timing :- 8:30 AM to 5:30 PM | 3:00 P.M. to 12:00 A.M.| 11:30 P.M. to 8:30 A.M. | Shift will change every 3 weeks

Job Description:

• Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution.
• Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc.
• Cisco Unified Communications Manager (CUCM) CCNA Voice, CCNP Voice, Cisco Call Manager Express CME, Avaya Aura Contact Center Administration, Technical Assistant Centre TAC Engineer
• Good knowledge of Telecom Voice protocols - SIP / SS7 etc.
• Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empi...