NOC Engineer-L1

Asia Pacific Technical Recruiter | IT Recruiter | Global Talent Acquisition Partner

The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch support activities. The scope of work entails responding to automated alert reports against the Client's network infrastructure, supporting maintenance-related activities, performing Root Cause Analysis (RCA) against Network related incidents, performing deep analysis to identify recurring problems, and then collaborating with Tier-3 Network Engineering to implement the corrective change within the production environment.

Responsibilities

• Working with the Tier-1 NOC Team to proactively identify potential issues that may impact the Client's production network environment.
• Providing 24x7 NOC support and managing client network infrastructure devices such as Cisco routers, Cisco Meraki switches, Palo Alto FW, VMware Hypervisor, servers, Meraki or similar Wi‑Fi access point...