Job Description

What Success Looks Like In This Role

  • Gains familiarity with service management concepts, practices and methodologies.
  • With guidance, performs routine service management duties, including:

 o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,

 o Assisting with Change, Problem, and other service management processes, and

 o Performing routine Problem and Request management analyses.

  • Maintains high standards of written communications.
  • Reaches out to account representatives to understand service, reporting and other needs.
  • Participate in a continuous service improvement program for in-scope ESM processes and services.
  • Interfaces with internal resources to manage ESM processes on a day-to-day basis.
  • Develops positive working relationships with internal account, service delivery and related teams.
  • Ensure...

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