NOC Engineer

Responsibilities

• Utilize network monitoring and management tools to proactively identify and diagnose network faults and incidents.
• Analyze network events and incidents, ensuring timely resolution within established Service Level Agreements (SLAs).
• Maintain detailed documentation of network incidents, including troubleshooting steps, root cause analysis, and resolution procedures.
• Prioritize network issues based on severity and business impact.
• Escalate critical incidents to appropriate support teams (Tier 2 or Vendor Support) with clear and concise analysis and data.
• Collaborate with internal and external stakeholders to ensure timely resolution of network issues.
• Provide clear and consistent communication to all parties involved throughout the incident life cycle.

Device Management

• Perform commissioning and decommissioning of network devices following established procedures.