Job Description
Locations & Number of Openings
Certification: ITIL v3 (required)
Job Description
We are seeking a NOC Engineer (Tier 2) to join our growing operations team. You will handle escalated network/infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.
Key Responsibilities
- Delhi
- Jaipur
- Pune
- Chandigarh
Certification: ITIL v3 (required)
Job Description
We are seeking a NOC Engineer (Tier 2) to join our growing operations team. You will handle escalated network/infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.
Key Responsibilities
- Monitor and maintain network devices, servers, and services for performance and reliability.
- Troubleshoot and resolve escalated incidents (L2-level), collaborating with Tier 1 and Tier 3 as needed.
- Perform root cause analysis and recommend corrective actions.
- Follow ITIL processes for Incident, Problem, and Change Management.
- Provide guidance and mentoring to Tier 1 engineers on op...
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