Job Description
Systems Plus is hiring for NOC manager.
Location :: Pune - Koregaon Park.
Hybrid work model.
Exp :: 8 yr+
JOB SUMMARY:
The Manager Network Operations Center (NOC) serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
• Perform intermediate troubleshooting including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
• Execute recurring maintenance and health check procedures as defined in operational runbooks.
• Maintain and update documentation for tools, systems, and incident response processes.
• Assist with coordination during incidents, communicating clearly with stakeholders and providing status updates.
• Identify patterns in recurring issues and propose operational or alerting improvements.
• Take ownership of recurring Tier 1 issues, providing feedback to engineering leadership on patterns and potential automation opportunities.
• Contribute to refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.
REQUIRED SKILLS AND EXPERIENCE:
• Minimum 2 years managing a team
• IT support or NOC experience with proven ability to resolve issues without escalation.
• Proficiency in Windows administration (user management, service troubleshooting, log review).
• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
• Working knowledge with infrastructure monitoring tools (e.g. Logic Monitor, Solar Winds, Auvik)
• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
• Experience with scripting languages (Power Shell, Bash, or Python) to automate repetitive tasks.
• Comfortable using command-line interfaces and performing basic diagnostics.
• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
• Basic knowledge of ITIL practices related to incident, service request, and change management.
• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
• Experience working in a 24/7 operations or shift-based environment.
EDUCATION/CERTIFICATION:
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Industry certifications such as Comp TIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.
• Certifications such as Comp TIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent strongly preferred.
• ITIL Foundations certification or equivalent service management training preferred.
Interested candidate share CV on
Location :: Pune - Koregaon Park.
Hybrid work model.
Exp :: 8 yr+
JOB SUMMARY:
The Manager Network Operations Center (NOC) serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
• Perform intermediate troubleshooting including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
• Execute recurring maintenance and health check procedures as defined in operational runbooks.
• Maintain and update documentation for tools, systems, and incident response processes.
• Assist with coordination during incidents, communicating clearly with stakeholders and providing status updates.
• Identify patterns in recurring issues and propose operational or alerting improvements.
• Take ownership of recurring Tier 1 issues, providing feedback to engineering leadership on patterns and potential automation opportunities.
• Contribute to refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.
REQUIRED SKILLS AND EXPERIENCE:
• Minimum 2 years managing a team
• IT support or NOC experience with proven ability to resolve issues without escalation.
• Proficiency in Windows administration (user management, service troubleshooting, log review).
• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
• Working knowledge with infrastructure monitoring tools (e.g. Logic Monitor, Solar Winds, Auvik)
• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
• Experience with scripting languages (Power Shell, Bash, or Python) to automate repetitive tasks.
• Comfortable using command-line interfaces and performing basic diagnostics.
• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
• Basic knowledge of ITIL practices related to incident, service request, and change management.
• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
• Experience working in a 24/7 operations or shift-based environment.
EDUCATION/CERTIFICATION:
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Industry certifications such as Comp TIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.
• Certifications such as Comp TIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent strongly preferred.
• ITIL Foundations certification or equivalent service management training preferred.
Interested candidate share CV on
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