NOC Operator (L1)

Job Summary (List Format)

• Serve as the first line of monitoring and defense for IT systems applications and networks ensuring 24 7 continuous observation.
• Monitor dashboards, alerts and logs to detect incidents and anomalies.
• Perform initial triage and troubleshooting based on standard operating procedures (SOPs) and runbooks.
• Escalate unresolved incidents to Shift Lead/L2 support as necessary.
• Accurately document and record incidents in the IT Service Management (ITSM) system.
• Provide real‑time acknowledgment and response to alarms and alerts.
• Work collaboratively within a team, communicating effectively and following established processes.
• Utilize enterprise monitoring tools and ITSM platforms (e.g., ServiceNow BMC).
• Maintain a high level of accuracy in incident records and ticket details.
• Meet key performance indicators including mean time to acknowledge (MTTA), first‑line...