NOC Support Engineer (Dubai)

To provide network monitoring and support in a 24/7 shift-based environment, ensuring continuous connectivity and optimal performance. This role involves troubleshooting incidents, coordinating with internal teams and vendors, and assisting customers via phone, email, and chat.

Responsibilities:

• Monitor network, servers, and devices 24x7 to ensure availability and performance.
• Troubleshoot and resolve network incidents; escalate complex issues as needed.
• Perform routine maintenance, configuration updates, and device checks.
• Maintain accurate incident logs, reports, and documentation.
• Coordinate with internal teams, vendors, and clients for issue resolution.
• Participate in shift rotations and ensure smooth handover between shifts.

Preferred Qualifications:

• Education/Certification : Degree in Computer Science or IT
• Experience : Previous experience in NOC, IT support,...