Non-Clinical - Administrative/Patient Access Representative

Title: Patient Access Representative

Location: Warrenville IL 60555 (Onsite)

Type: 06 Months Contract

Shift time: Day 5x8-Hour (08:30 - 17:00)

Job Function Summary:

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establishes a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require...