Job Description

Job Description

The Non-Conformity Quality Specialist is, reporting to the ‘Customer Compliance Manager’, is responsible for end-to-end management of customer-reported quality non-conformities, ensuring timely response, effective investigation, and sustainable corrective actions. The role serves as a key interface between customers and internal stakeholders, supporting Ceragon’s customer compliance, quality performance, and service commitments. All customer cases are managed in Salesforce in accordance with defined SLAs.

Key Responsibilities

  • Manage customer quality non-conformities and complaints from receipt to closure in Salesforce.
  • Ensure compliance with defined SLAs for response time, investigation, updates, and closure.
  • Coordinate cross-functional investigations with R&D, Engineering, Operations, Supply Chain, and CM partners.
  • Drive structured root cause analysis and corrective/preventive actions (e.g., 8D, ...

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