Job Description
Job Description
Job Description
The Non-Conformity Quality Specialist is, reporting to the 'Customer Compliance Manager', is responsible for end-to-end management of customer-reported quality non-conformities, ensuring timely response, effective investigation, and sustainable corrective actions. The role serves as a key interface between customers and internal stakeholders, supporting Ceragon's customer compliance, quality performance, and service commitments. All customer cases are managed in Salesforce in accordance with defined SLAs.
Key Responsibilities
Job Description
The Non-Conformity Quality Specialist is, reporting to the 'Customer Compliance Manager', is responsible for end-to-end management of customer-reported quality non-conformities, ensuring timely response, effective investigation, and sustainable corrective actions. The role serves as a key interface between customers and internal stakeholders, supporting Ceragon's customer compliance, quality performance, and service commitments. All customer cases are managed in Salesforce in accordance with defined SLAs.
Key Responsibilities
- Manage customer quality non-conformities and complaints from receipt to closure in Salesforce.
- Ensure compliance with defined SLAs for response time, investigation, updates, and closure.
- Coordinate cross-functional investigations with R&D, Engineering, Operations, Supply Chain, and CM partners.
- Driv...
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