Job Description
Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Requirements
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