NSW Operations Manager

We’re looking for an experienced Operations Manager to lead a large, fast-paced team in Cronulla, NSW. This senior role is responsible for workflow management, client service delivery, and driving overall operational performance.

Key Duties

• Lead and mentor a high-performing team (40+ staff) across work order management, scheduling, and service delivery
• Ensure contractual KPIs are achieved while maintaining profitability and efficiency
• Drive customer excellence by managing escalations, onboarding new accounts, and ensuring exceptional client communication
• Oversee day-to-day operations, including workflow allocation, aged work orders, and compliance
• Collaborate with leadership on continuous improvement, process change, and strategic initiatives
• Uphold safety, quality, and compliance standards, fostering a culture of excellence and Zero Harm

Must Have

• 5+ years in a similar role ...