Job Description
Provides clinical education to nursing staff and conducts CNE and departmental classes as per the schedule. Handles customer related complaints with utmost priority and vigilance. Collaborates with customer care team and Nursing incharges in rectifying the customer issues. Maintains the Net Promoter Score (NPS).
About the Role
To track the customer related complaints through Zykkr and Post Discharge calls and close them within 24 hours. To provide educational leadership to patients and care providers to enhance specialized patient care within established clinical protocols.
Responsibilities
- To plan, organize, delegate, supervise, coordinate and evaluate the activities of the clinical nurse educators/staff nurse in attaining the set goals or targets in the field of training & education.
- To possess thorough knowledge and...
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