Observability Lead

Role Overview:

The Level 3 Dynatrace Analyst will technically lead the team, drive advanced observability, and align monitoring insights with business priorities. You will serve as the primary escalation point for L1/L2 teams, provide strategic recommendations, manage critical incidents, and ensure the monitoring platform delivers actionable insights supporting business outcomes. The role requires strong product fundamentals and technical understanding to bridge complex technical issues with business impact.

Key Responsibilities:

• Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support

• Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools

• Dynatrace Managed Administration, including cluster management and best practices

• Provide L3 support for Dynatrace APM, including incident analysis, root cause ide...