Job Description

Radisson Hotel Group is a leading hospitality
company serving as a true host and best partner to guests, owners, business
partners and talent. Our unique hotel brands offer award-winning and
exceptional hotel experiences, originating from our strong Scandinavian
heritage of design and innovation. Our brands embody our modern vision of
hospitality, including authentic local tastes, stylish living design, unique
locations and vibrant social scenes.



Radisson Hotel Group brings a refreshed commitment to hospitality leadership to
meet the changing travel industry and the bespoke needs of our guests. We
provide exceptional service in all our hotels across the globe and strive to
deliver a hospitality experience that is beyond guest expectations.





Role purpose:



The Observability Specialist ensures the
reliability, performance, and visibility of our digital platforms (web and
mobile applications).



In the short term, the role is responsible for
operating and optimizing Dynatrace to maintain robust monitoring coverage.



Over the mid term, the engineer will actively
support the migration to Prometheus and Grafana, contributing to the design and
implementation of a modern observability stack.



By building dashboards, alerts, and metrics
pipelines that provide actionable insights to technical and business teams, the
role directly enhances platform availability, accelerates incident resolution,
and ultimately improves the overall customer experience.












Roles/Responsibilities

·       
Monitoring
Operations


Maintain and optimize Dynatrace
dashboards, alerts, and integrations.


Ensure monitoring coverage
across critical services, APIs, and user journeys



·       
Migration
& Tooling Evolution


Contribute to the roadmap for
migrating from Dynatrace to Prometheus and Grafana.


Assist in setting up Prometheus
exporters, Grafana dashboards, and alerting rules.


Participate in
proof-of-concepts and pilot projects for new observability tools.



·       
Collaboration
& Incident Support


Work closely with SREs,
developers, and QA to define SLIs/SLOs.


Provide observability data
during incident response and postmortems.


Document monitoring standards,
runbooks, and best practices.



·       
Continuous
Improvement


·       
Stay
current with observability trends (OpenTelemetry, distributed tracing,
AIOps).


·       
Suggest
improvements to monitoring coverage, alerting thresholds, and visualization.


Contribute to a culture of
reliability and proactive issue detection.

Job requirements and qualifications:








Location:


·       
Madrid, Spain.


Language skills:


·       
Fluency in English is required.


Must have experience


·       
1 - 2
years’ experience in Observability/Monitoring related roles.


·       
Hands-on
with Dynatrace APM (dashboards, RUM, alerts, integration.)


·       
Exposure
to Open-source observability stack (Ex: Prometheus, Grafana).


·       
Familiarity
with cloud-native environments (Kubernetes, containers).



Desirable experience


·       
Basic
scripting (Python, Bash, or similar).


·       
Familiarity
with Cloudwatch for log management.


·       
Dyntrace
or other APM certified.


·       
Understanding
of logging, tracing, and metrics collection tools. OpenTelemetry.



Soft skills:


·       
Analytical
mindset and attention to detail.


·       
Strong
collaboration and communication skills.


·       
Curiosity
and eagerness to learn new tools.


·       
Proven
ability to work independently and as part of a team.





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