Job Description
**Overview**
TheOCC/TOCTeam Lead is a key leadership role within Element’s Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element’s global infrastructure.
Acting as a central point of coordination within the TOC environment, theOCC/TOCTeam Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider business.
Schedule:
8:00 am to 5:00 pm onsite in our Blue Ash Office
On-Call after hours and weekends as needed
TheOCC/TOCTeam Lead reports directly to the Global Head of Service Management
**Re...
TheOCC/TOCTeam Lead is a key leadership role within Element’s Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element’s global infrastructure.
Acting as a central point of coordination within the TOC environment, theOCC/TOCTeam Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider business.
Schedule:
8:00 am to 5:00 pm onsite in our Blue Ash Office
On-Call after hours and weekends as needed
TheOCC/TOCTeam Lead reports directly to the Global Head of Service Management
**Re...
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