Job Description
- To lead, take charge and manage Ocean Department.
- To ensure ocean personnel are knowledgeable in their field of assignment.
- To ensure ocean personnel can solve problem and provide quality services to customers.
- To ensure on-going staff training and personnel development of ocean personnel so as to enhance company service quality.
- To develop new business and maintain close relationship with existing customers.
- To commit identifying or anticipating customer needs and ensure those needs are met.
- To follow up with overseas agents for rate enquired and shipment arrangement.
- To establish, maintain and build up good relationship with carriers, co-loaders and other vendors to obtain the lowest cost and better service.
- To settle and handle customers' complaints and specific requirements
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