OCM Lead

We have an exciting opportunity for the role of OCM Lead

Experience : 10 Years

Location: Hyderabad, Bangalore and Pune(Minimum 3 days WFO)

Notice period : Immediate only (Need to join by next week)

Job Title

Organizational Change Management (OCM) Lead – Desktop Application Packaging & Workspace Transformation

Role Summary

The OCM Lead for the Desktop Application Packaging program is responsible for driving user adoption, minimizing resistance, and ensuring business readiness during application packaging, standardization, and deployment initiatives.

This role bridges technology change and people change, ensuring that end users, application owners, and support teams are prepared, informed, and confident throughout the transition.

Key Objectives

Enable smooth adoption of newly packaged, standardized, and modernized desktop applications

Reduce productivity disruption during application rollouts and upgrades

Drive positive user experience during workspace transformation

Ensure all stakeholder groups are change-ready

Key Responsibilities

1. Change Strategy & Planning

Define and own the OCM strategy for the desktop application packaging program

Assess organizational change impacts across:

End users

Application owners

L1/L2/L3 support teams

Business stakeholders

Develop change roadmaps, readiness assessments, and adoption metrics

Align OCM activities with overall program and release schedules

2. Stakeholder Impact & Readiness Management

Identify impacted user personas and business units

Conduct change impact assessments for:

Application upgrades

Application retirements

Packaging format changes (MSI → MSIX)

Deployment model changes (manual → self-service)

Define mitigation plans for high-impact user groups

Track readiness and adoption risks

3. Communication Management

Design and execute a structured communication plan, including:

Awareness campaigns

Release announcements

Application change notifications

Downtime and impact advisories

Develop user-friendly communication artifacts:

Email templates

FAQs

Release notes

In-app or portal notifications

Ensure messaging is consistent, timely, and business-focused

4. Training & Enablement

Define training strategy for different audiences:

End users

Service desk teams

Application support teams

Develop or coordinate:

Quick reference guides

How-to videos

Knowledge base articles

Ensure L1/L2 teams are enabled before go-live

Drive self-service adoption for application requests

5. Adoption & Experience Management

Define adoption KPIs:

App installation success

Reduction in incidents

Self-service utilization

User satisfaction (CSAT)

Capture and analyze user feedback post-deployment

Partner with technical teams to resolve adoption blockers

Support continuous improvement of the end-user experience